Frequently Asked Questions

Frequently Asked Questions

📦 Orders & Delivery

How do I receive my purchase?

All MedPrep Vault products are digital. After your payment is confirmed, you will receive an instant download link via email. No shipping, no waiting.

How long does delivery take?

Delivery is instant. Your download link is sent immediately after successful payment.

What format are the files in?

Our ebooks are delivered in PDF format, compatible with all devices including phones, tablets, and computers. MCQ sets may also be in PDF or interactive format as specified on the product page.

Can I access my files on multiple devices?

Yes. Once downloaded, you can save and access your files on any personal device.

💳 Payments

What payment methods do you accept?

We accept all major credit/debit cards and other payment methods available at checkout. All transactions are secured with SSL encryption.

Is my payment information safe?

Absolutely. MedPrep Vault uses Shopify's secure checkout, which is PCI-DSS compliant. We never store your card details.

🔄 Refunds & Issues

What is your refund policy?

All sales are final and non-refundable once the file has been accessed or downloaded, as digital products cannot be returned. If you experience a technical issue (e.g., corrupted file, download failure), please report it within 7 days of purchase and we will resolve it promptly.

My download link isn't working. What should I do?

Please email us at medprepvault.store@gmail.com with your order number. We will resend your download link within 24 hours.

📚 Products & Content

Which exams do your materials cover?

Our materials cover major medical licensing and university exams. Check individual product pages for specific exam coverage details.

Are the materials updated regularly?

Yes. We review and update our content to ensure it remains accurate and aligned with current exam patterns.

Can I share the files with others?

No. All materials are licensed for personal use only. Sharing, reselling, or distributing our content is strictly prohibited and violates our Terms of Service.

📬 Support

How do I contact support?

Email us at medprepvault.store@gmail.com. We respond within 24 hours on business days.